Room Additions

 
 
 
 
 
 
 
 
 
 
 
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 Mary Lavoie 
 
 
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Dewayne & his team have been awesome! We got their name from some good friends of ours & have been so lucky. From the start to the finish they have been professional & so polite. The work they completed was excellent with every attention to detail. We have used them on 2 projects for our home and we will use them again in the future. We recommend Renovate Memphis to all our family & friends. You will be happy you used them too!
  
 
 
 
 
 
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 South Smith 
 
 
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What a pleasant experience working with Renovate Memphis and Dwayne! Unbelievable customer service and professionalism. Dwayne helped manage and communicate everything throughout our whole projects. He did not skip a beat. We are more than happy. I do residential real estate in Scottsdale, Arizona and constantly work with contractors, new builders, remodels, etc. My experience with Dwayne and Renovate Memphis is some of the most outstanding service, prices, craftsmanship and quality of work! I highly recommend this company.
  
 
 
 
 
 
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 Nikhil Varade 
 
 
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I would 100% recommend Renovate Memphis for any home improvement project.  Dwayne was very professional and on time with the project. We had a big project of renovating all of our bathrooms in our house. Renovate Memphis made it very easy for us and helped with every process throughout the remodeling.
  
 
 
 
 
 
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 Kenneth Lyman 
 
 
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I use Renovate Memphis' services for any issues I have at my Memphis rental properties. Dewayne (the owner) is communicative and helpful and always makes sure my jobs are done well.
  
 
 
 
 
 
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 John Joaquim 
 
 
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A pleasure to work with Dewayne to come up with plans to tear down old deck and build screened in porch. The porch came out amazing and we have been using it everyday since it’s been completed. Very good at communicating timelines and schedule changes due to weather.
  
 
 
 
 
 
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 Chris Dease 
 
 
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Great company to have doing your renovation. The team of workers were professional and had me back in my house in no time. Would highly recommend Dewayne and his team to come in and complete your next renovation!
  
 
 
 
 
 
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 Elaine Param 
 
 
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I am very happy and satisfied with Renovate Memphis work. The quality of their job exceeded my expectations, and they made the whole process smooth and stress-free. Highly recommended ❤️
  
 
 
 
 
 
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 Jasmine Milligan 
 
 
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Very professional and beautiful work. We had the roof extended over our patio. Dewayne was very helpful and patient when it came to working with our HOA.
  
 
 
 
 
 
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 wyly Paris 
 
 
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Update: We had a productive meeting on 10/27 and are working towards an amicable solution. Will continue to update.

Key Points: our ongoing experience with Renovate Memphis has been and continues to be fraught with delays, poor communication, contract discrepancies, and numerous quality control issues. We continue to have to closely oversee the project and, frequently, feel we are the ones managing it. We hope to reach a resolution, but it's been a challenging journey.

Dewayne and his team at Renovate Memphis promised a "turn-key service" on their website, but our experience has been far from that. We engaged them for a major project and, unfortunately, we've faced a series of issues and frustrations.

Communication: One of the biggest problems has been the lack of communication. We were assured of regular updates, but these were sporadic at best, leaving us in the dark about the progress of our project for extended periods.

Work Delays: Our project was initially projected to take around 16-20 weeks. Unfortunately, it's now over 39 weeks and counting. Not only is this a significant delay, but it's deeply frustrating as our home has been turned into a construction site for much longer than we anticipated.

Inadequate planning: Part of the work delays were a result of permeating issues. We were never included in communication  between the city and Renovate Memphis. After week's of delay - we called the city ourselves and were able to resolve all the issues and get approval in 30 minuets. Other planning issues include: leaving things off the budget like a toilet, severally underestimating the amount of drywall needed, being surprised we had a gas dryer when all client supplied materials and appliances were shared months prior with links to manuals and installation instructions.

Contract Discrepancies: There have been several discrepancies between what was agreed upon in our contract and the work that has been done. Notably, there were issues with materials like siding and crown molding that didn't match the original plans. Other contract discrepancies include having to pay extra to repair and replace wood rot when the contracted stated that all wood rot would be repaired, replaced and readied to be painted.

Quality Control: Multiple quality control issues arose throughout the project. From tile grout to flooring placement, insulation, and even small details like window's being sealed, we had to constantly identify and request corrections. We have a run of molding outside that does not match any of the other molding.  The floors were installed incorrectly per manufacturer's instructions - we  had to point this out and now have yet another delays as we wait for them to install them correctly.  This has been a source of ongoing frustration.

Payment and Change Orders: There have been numerous instances where change orders were initiated without prior approval, and without clear disclosure of additional costs. We incurred unexpected expenses that were not part of the original scope of work, leading to budget discrepancies. Examples include: gutters removed and replaced and a portion of the roof replaced.   There were additional cost that were promised to be covered, but then reneged. Other cost were never mentioned until a bill was sent - for example, when walking though with the project manager, he asked where we wanted outlets placed - it was only after the fact did we get a bill for all the outlets. He told us to add as many as we wanted that since everything was open and being rewired to add as many as we could possibly need.

Encouragement to Others: We urge others who have experienced or are experiencing similar issues with their renovation projects to review and report their experiences as well. It's important to hold contractors accountable for the promises they make and to share your experiences to help fellow homeowners make informed decisions.

-Ethan and Wyly Pairs
  
 
 
 
 
 
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 Emily Oppenheimer 
 
 
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I had a kitchen renovation and added on a laundry room. Dewayne, Seth, and the rest of the team were very easy to work with. They communicated well as issues inevitably arose and made sure that everything was to my satisfaction. Reliable, professional, easy to get ahold of, great craftsmanship, and fairly priced. I will definitely use them again for future projects.
  
 
 
 
 
 
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 Stephanie Koshak, Crye-Leike Realtors 
 
 
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They did a great job replacing flooring and counters in 2 bathrooms.
  
 
 
 
 
 
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 Judy Hagan 
 
 
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Excellent work!! Dewayne always tells you the truth and  will work to get the job completed as agreed.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Laura Greer 
 
 
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Dewayne and his crew added on a Master bathroom, sunroom, walk-in closet and laundry room. Unfortunately we started this project during COVID, and the supply chain issue. It took longer than expected, which was frustrating. We're pleased with the finished product, but next time we'll just move!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Oscar Ortiz 
 
 
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Working with Dewayne and Renovate Memphis is always a pleasure. Projects always are really nice.
  
 
 
 
 
 
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 Richard Cross 
 
 
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Very professional staff and the quality of work is outstanding!